Privacy Policy
LAST UPDATED: SEPTEMBER 2026
1. Overview
Sanganeri Bedsheet Co. ("we", "us", "our") respects your privacy. We are a small, artisan-rooted business based in Sanganer, Jaipur, and we collect only the personal information needed to process your orders, run our website, and keep you informed about our hand block-printed collections — nothing more. This policy applies to information collected through our website, at checkout, and through any customer service interactions with us.
2. Information we collect
We collect the following types of information:
Category
Examples
Contact details
Name, email address, phone number, shipping and billing address
Order information
Products purchased, order size/quantity, order history, returns and exchange requests
Payment information
Payment method type and transaction status (card and UPI details are processed directly by our payment gateway and are not stored on our servers)
Account information
Login credentials, saved addresses, wishlist and order preferences, if you create an account
Website usage data
Pages viewed, filters used (size, dye colour, motif), device and browser type, IP address
Communications
Messages you send us via email, contact form, or customer care enquiries, including order tracking requests
3. How we use your information
We use your personal information to:
- Process and fulfil your orders, including shipping, tracking and returns/exchanges
- Communicate with you about your order status, shipping updates, and customer care requests
- Maintain your account, wishlist and order history, if you choose to create one
- Improve our website, product range, and the browsing experience (such as our size, dye colour and motif filters)
- Send you promotional updates, new collection launches, or offers such as first-order discounts — only where you have opted in, and you may unsubscribe at any time
- Detect and prevent fraud, abuse, or unauthorised use of our website
- Comply with applicable legal and tax obligations
6. Payment information
All payments made on our website (including UPI, Visa and Mastercard transactions) are processed through secure, PCI-compliant third-party payment gateways. We do not store your full card number, CVV, or UPI PIN on our servers at any time.
7. Data retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy — including order history for warranty, returns and accounting purposes — and as required by applicable Indian law. If you close your account, we will delete or anonymise your personal data unless we are required to retain it for legal or tax reasons.
8. Data security
We use reasonable technical and organisational measures — including secure connections (HTTPS), restricted access to customer data, and trusted third-party payment processors — to protect your personal information from unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, and we encourage you to keep your account credentials confidential.
9. Your rights & choices
You may:
- Request access to, or a copy of, the personal information we hold about you
- Ask us to correct inaccurate or outdated information, such as your shipping address
- Request deletion of your account and associated personal data, subject to our legal retention obligations
- Opt out of marketing emails or SMS at any time via the unsubscribe link or by contacting us directly
- Ask us how your data is used or shared
To exercise any of these rights, please contact us using the details in Section 13.
10. Children's privacy
Our website and products are intended for adults purchasing home linen. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
11. Third-party links
Our website may contain links to third-party sites, such as social media pages showcasing our artisan workshops in Sanganer and Bagru. We are not responsible for the privacy practices of those third-party sites, and we encourage you to review their policies separately.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page shows when it was last revised. We encourage you to review this page periodically.
13. Contact us
If you have questions about this Privacy Policy or how we handle your personal information, please reach out to us using the details below.
